Terms of Sale

These terms apply when you order meals from Meals by Milla (“we”, “us”) through this website. By placing an order, you agree to them.

Ordering

We publish a menu each week and accept a limited number of orders. When every place is taken, ordering closes for that week. Your order is confirmed once your payment goes through and you see the confirmation page or receive your receipt.

Prices and payment

Prices are in US dollars and shown on the menu. Payment is taken in full when you order, through Stripe's secure checkout. Any sales tax that applies is shown at checkout.

Pickup and delivery

Pick up your meals from Milla, or get them delivered in the downtown Austin area. After you order, we'll text or email you to set a time and share the pickup address.

Once you've collected your meals or they've been delivered to you, you are responsible for keeping them refrigerated. If you miss your agreed pickup or delivery time, please contact us as soon as possible.

Cancellations and refunds

You can cancel for a full refund within 24 hours of ordering. After that, orders can't be canceled, because ingredients are bought and portioned for your order. If Milla ever has to cancel a week, you'll receive a full refund.

If something is wrong with your order, please contact us within 24 hours of receiving it and we'll make it right.

Allergens and dietary information

Each dish lists the major allergens it contains. Meals are prepared in a kitchen that also handles milk, eggs, wheat, soy, peanuts, tree nuts, fish, shellfish and sesame. Even when a dish doesn't list an allergen, cross-contact is possible, so we can't guarantee any meal is free of it. If you have a severe allergy, please contact us before ordering.

Nutrition figures, where shown, are estimates and can vary from meal to meal. Photos show how a dish typically looks; your meal may look a little different.

Storage and reheating

Refrigerate your meals as soon as you get them, at 40°F (4°C) or below, and eat them by the date on the label. Don't leave them out for more than 2 hours. Reheat until steaming hot all the way through (165°F / 74°C).

Changes to the menu

If an ingredient becomes unavailable, we may substitute something similar. If a change affects an allergen, or a dish can't be made at all, we'll contact you first and offer a refund for that item.

Accounts

You don't need an account to order. If you create one, keep your password private. You can ask us to delete your account at any time.

Our responsibility

To the extent the law allows, our total responsibility for any order is limited to the amount you paid for it. Nothing in these terms limits rights you have under Texas or US law that can't be limited.

Changes to these terms

We may update these terms from time to time. The version shown here when you place an order is the one that applies to it.

Contact

Questions about an order? Please reach Milla using the phone number or email she contacts you from after you order. See also our Privacy Policy.